Williamstown Seagulls
Privacy Policy
Your privacy is important to the Williamstown Football Club and its associated business operations (the Club). This Privacy Policy provides information about the personal information that the Club collects and the ways in which the Club may use, hold and disclose this personal information
Protecting personal information is fundamental to the Club’s relationship with our supporters, employees, players and business partners. All personal information received in connection with the Club products or services, or in the conduct of the Club’s business, is therefore treated seriously, having regard to its legal obligations. Personal information is information that identifies you or could identify you. The Club is subject to the Privacy Act 1988 (Cth), including the Australian Privacy Principles. When used in this document, depending on the context, “we,” “our” and “us” refers to the Club.
information collected
Generally, the Club collects personal information directly from you via your use of the products and services on offer, and any registration you make to participate with or receive information from the Club, and any business relationship between you and us, including via email. The personal information which the Club collects and holds may include:
- your name, age, billing and/or shipping address, email address, gender,
occupation, and telephone number(s) and AFL/VFL club support; - information about dealings with the Club, including membership history, and
subscriptions for services; - your Club membership to obtain entry into a venue and game attendance; and
- opinions and beliefs provided via surveys and questionnaires.
In addition, you may also provide to us and we may collect and hold additional
personal information, such as: - your credit card information; and
- details of the items ordered or purchased from us.
We also may collect additional non-personally identifiable information (for example,
browser version, IP address).
By providing us with personal information, you consent to that information being collected, used, disclosed and stored in accordance with this Privacy Policy.
If you do not give personal information to us, it may affect our ability to provide you with products and/or services.
Where we engage with you multiple times over a short period in relation to the same matter, we may not provide you with a separate notice about privacy each time we engage with you however we will provide you with an opportunity to opt–out of receiving communications about that matter within each of those communications.
Images – Photography and Video
The Club regularly takes video and photographs as it is reasonably necessary for it to carry out its functions and activities, including football events and the promotion of the Club. Video and photographs are ordinarily taken by the Club at functions, and at events including game days
The Club recognises that while the occurrence is rare, in the course of taking photos or video on occasion it may collect personal information as that definition is expressed in the Privacy Act 1988 (the Act) – specifically where a person’s identity (as opposed to the image itself) is clear or can be reasonably worked out from that image. The
Act protects the personal information of both adults and children. While the Club recognises that permission of an individual is not required (under the Act) to take photo or video and therefore collect images of people (unless the image records sensitive information about the person, for example the person’s racial or ethnic origin or religious beliefs), this Policy forms the reasonable steps that the Club takes to make individuals are aware of:
- how they can contact the Club (see below);
- how and when images are taken;
- the reason why images are taken (to carry out the Club’s necessary functions and activities);
- how personal information is shared by the Club (ordinarily on its website and advertising); and
- how they can get access to the images (see below).
The Club will not otherwise use a photo or video that discloses a person’s identity (such that the identity is clear or can be worked out from the image), or a photo or video that discloses a person’s sensitive information, other than in accordance with this Policy without first obtaining that person’s consent.
Opt-Out/Unsubscribe
You can easily unsubscribe at any time you want to our communications by contacting us using the contact details specified in paragraph 11 of this Privacy Policy
or by following the instructions contained in an e-mail
It may take some time to put an opt-out or an unsubscribe in effect, so you may still receive communications from us for several weeks after your request is received. For the avoidance of doubt, by opting–out or unsubscribing yourself from a mailing list of a Club product or service this will ensure your removal from that particular mailing list but will not guarantee your removal from other mailing lists that the Club may store your details in as a result of your engagement with a different service or product.
Information from Third Parties
During the course of business, the Club may also collect personal information that is given to them by a third party (for example, a corporate partner of the Club or information that is on a publicly maintained record). This information forms part of the personal information described in this Privacy Policy. The Club will not intentionally solicit personal information that is unintentionally disclosed.
We may also receive information about you from third parties in relation to other websites. For example, you may choose to participate in a third party application or feature as part of our services (such as logging in through Facebook Connect or Google+ or otherwise linking to the services from another website or interactive service) or on a third party website or service (such as a Facebook application or a similar application or feature) through which you allow us to collect (or the third party to share) information about you, including personal information.
When you choose to participate, you may be opting to link your details with that third party website or service, which may then collect information about you and may publish that activity as you request to your “profile” or similar feature with that third party (such as if you choose to share content you find on the Club website with your “connections” on the third party’s website or service).
The information we collect is subject to this Privacy Policy. However, the information collected and stored by the third party remains subject to the third party’s privacy practices, including whether the third party continues to share information with us or with other third parties, the types of information shared, and your choices with regard to what is visible to others on that third party’s website or service. The third party may allow you to remove the application or feature, in which case we will no longer collect information about you through the application or feature, but we may retain the information previously collected. In addition, we may receive information about you if other users of a third party website or service give us access to their profiles and you are one of their “connections” or information about you is otherwise accessible through your “connections'” web page, profile page, or similar page on a social networking or other third party website or interactive service.
Public Forums, Refer a Friend, and Customer Testimonials
The Club may provide bulletin boards, blogs, or chat rooms on its website or mobile applications. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. The Club is not responsible for the personal information you choose to submit in these forums.
Storage of Personal Information
Wherever reasonably practicable, the Club will store personal information on data servers that are owned and/or controlled by the Club and are located within the geographical borders of Australia. However, some of your personal information may be transferred, stored, processed, used or disclosed overseas by the Club, or by the Club’s third party service providers.
This may happen if our service providers are located overseas, or if transactions, information, services or products have an overseas connection. Where such parties are located overseas, you may have rights to enforce such parties’ compliance with applicable data protection laws, but you may not have recourse against those parties under the Australian Privacy Act (Cth) 1988 in relation to how those parties treat your personal information.
You agree to the disclosure and use of such personal information in accordance with this Privacy Policy. Where the Club uses cloud computing services, we will use our reasonable endeavours to ensure that such disclosures are in compliance with Australian privacy laws.
Use and Disclosure of Personal Information
The Club collects, holds, uses and discloses your personal information for purposes including, without limitation:
- to verify your identity;
- to improve its website;
- to facilitate community competitions and programs;
- to provide, and to assist us with providing products and services to you, to manage and account for the products and services, and to improve the products and services;
- to manage the Club’s relationship(s) with you;
- to provide you with information about events, products and/or services that may interest you;
- to facilitate the internal business operations of the Club;
- to promote and market Club or VFL events, products or services;
- to undertake research;
- to enable corporate partners and sponsors of the Club and the VFL, as well as their related bodies corporate, to market and promote their products and services to you; and
- to provide to our third party service providers in connection with any of the above.
The Club may also disclose personal information where it is otherwise permitted to do so by law.
Where you provide your personal information directly to the Club, that personal information will not ordinarily be shared with a different VFL Club or the AFL. However, there may be some circumstances where this personal information is shared between VFL Clubs and the AFL.
You consent to the Club using your personal information for sending you information, including promotional material, about the Club or VFL products and services, as well as the products and services of selected third parties, now and in the future. You also consent to us contacting you with such information by means of direct mail, email, SMS, MMS messages, social media and via telephone.
Sharing Information With Third Parties
We engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorisation, fraud protection and credit risk reduction, product customisation, order fulfilment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing.
We may need to share personal information with these third parties so that they can perform these services, however, we limit the personal information that we give to them and authorise them to use this information only for the purpose of performing those services.
We may share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We also may share non-personal information, such as the number of users who visited our website during a specific time period or who purchased a specific product through the website, with our marketing partners, advertisers and others from time to time. This information generally is shared in an aggregated form.
The Club does not provide photographs or video for websites that are not hosted in Australia. The Club does not otherwise disclose personal information without your permission, unless the disclosure is:
- in accordance with this Privacy Policy or any agreement you enter into with us; or
- required or authorised by law, including without limitation the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Accessing the Club Website
The Club maintains a website at http://www.williamstownfc.com.au/
The website includes all related sub-domains which provides Club products, Club services including related mobile applications. You need not disclose your identity tothe Club in order to visit the website, except where personal information is voluntarily supplied, however the Club internet server may automatically record details about any computer used to access the website (such as the IP address, domain name and browser type), the date and time of access, and details of the information downloaded. This information is used for internal statistical purposes and to improve the website.
Cookies
The Club may use “cookies” on its website. A cookie is a small text file that the website may place on your computer. Usually, cookies are used as a means for our websites to remember your preferences and are thus designed to improve your experience of the website. Cookies may collect and store personal information about you.
You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, then you
Website Analytics
When you visit and browse our website, the website host and some third party service providers may collect information for statistical, reporting and maintenance purposes.
Subject to the terms of this Privacy Policy, this information is used to administer and improve the performance of the website and will not be used to identify you. The information may include
- the number of users visiting our website and the number of pages viewed;
- the date, time and duration of a visit;
- visiting patterns of individuals accessing the website;
- the IP address of your computer; and
- the path taken through our website.
The Club uses website analytic services to help analyse how you use the website. Website Analytics generate statistical and other information about website use by means including but not limited to cookies which are stored on users’ computers.
The information generated is used to create reports about the use of the website. Our third party providers of these services may store this information. The Club will not (and will not allow any third party to) use Website Analytics to track or to collect any personally identifiable information of visitors to our website. The Club will not associate any data gathered from the website with any personally identifying information from any source as part of the Club’s use of Website Analytics.
The Club treats personal information that may be obtained through cookies and any other information supplied to us (for example if you send us an email) in accordance with this Privacy Policy.
LINKS
The website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Children’s Privacy
If you are under 18, you should only use the Club website with involvement of a parent or guardian. For their protection, we ask that anyone under 18 years of age does not attempt to register with the website or otherwise provide us with any personal information without the consent of a parent or legal guardian.
Information Security
The Club will take reasonable steps to protect all personal information within their direct control from misuse, interference, loss, unauthorised access, modification or disclosure. The Club will take reasonable steps to hold information securely in electronic or physical form in access controlled premises or in electronic databases requiring logins and passwords.
Notifiable Data Breaches Scheme
In the event of any loss, or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, the Club will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with the Privacy Act 1988 (Cth).
Contacting Us Regarding Access, Correction and Privacy Complaints
The privacy laws of some jurisdictions give individuals the right to access, amend or delete their personal information or, in some circumstances, to restrict or object to the processing of their personal information. Information we hold about you should be up-to-date and accurate. Please advise of any changes to your information using the contact details set out in this paragraph 12. An individual may:
- request access to and seek the correction of their personal information held by the Club at any time;
- request access to any photo or video footage that contains personal information such that a person’s identity is clear or can be worked out from the image, or if it contains sensitive information, for example a person’s racial or ethnic origin or religious beliefs
- make a complaint in relation to an alleged breach of privacy; or
- submit a query or concern about this Privacy Policy or the Club’s information handling processes, by contacting the Club at:
Contact Name: Williamstown Football Club
Phone number: (03) 9391 0309
Fax number: 03 9391 5497
Ground Address: Williamstown Football Ground, Morris Street, Williamstown 3016
Postal Address: PO Box 307, Williamstown 3016
Office Address: Seagulls Nest, Level 1, 1 Mason Street, Newport 3015
CEO:
Name: Ash Baker
Work: (03) 9391 0309
Mobile: 0409 727 750
Email: ashbaker@williamstownfc.com.au
Access
You will be required to provide proof of identity in order to obtain access to your personal information. If you would like to request a copy of your data or would like to take steps to exercise your rights, please contact us as set out above. The Club may refuse to provide access if permitted to do so by law. The Club aims to provide access to your personal information within 30 days of a valid request.
Complaints
At all times, privacy complaints:
- will be treated seriously;
- will be dealt with promptly;
- will be dealt with in a confidential manner; and
- will not affect your existing obligations or affect the commercial arrangements between you and the Club.
The Club will commence an investigation into your complaint. You will be informed
of the outcome of your complaint within a reasonable period of time following
completion of the investigation.
Updates to Privacy Policy
We may vary this Privacy Policy from time to time, by posting an updated Privacy Policy accessible via the Club website
This Privacy Policy was last updated in June 2020.
